Privacy Policy

1. Information We Collect

            To provide a secure and seamless shopping experience, we may collect the following information:

• Personal Information:
  This includes your name, phone number, address, and email address, which we collect when you place an order. This information helps us process and deliver your order, contact you for updates, and provide customer support.
• Payment Information:
  Your payment details are handled securely through trusted third-party payment gateways. We do not store your credit/debit card data on our servers. This ensures your financial information remains protected.
• Device and Technical Data:
  We collect limited device-related data such as your IP address, browser type, and time zone. This information is used for analytics, site optimization, and fraud prevention to ensure a safe and personalized experience.

2. How We Use Your Data

            We use the information we collect solely to provide, improve, and support your experience with Teevanaa. Specifically, your data is used for:

• Order Processing & Fulfillment
  To confirm, process, and ship your orders accurately and efficiently.
• Customer Communication
  To contact you regarding your orders, respond to your queries, and provide relevant updates or assistance via WhatsApp, email, or phone.
• Website Improvement & Personalization
  To understand user behavior, improve our website’s performance, and enhance your browsing experience through analytics and device data.

We do not sell, rent, or share your personal information with any third party for marketing purposes.

3. Data Sharing

We value your privacy and only share your personal data with trusted service providers when absolutely necessary for order fulfillment:

• Courier Partners
  Your name, address, and contact number are shared with delivery partners solely to ensure timely and accurate delivery of your order.
• Payment Gateways
  Your payment information is processed through secure, PCI-compliant third-party gateways. We do not store or access your card details.

We do not sell, rent, or disclose your personal information to any third parties for marketing or unrelated purposes.

4. Cookies

We use cookies to enhance your browsing experience on our website.

Cookies help us:

• Improve website performance and speed
• Understand visitor behavior and usage patterns
• Personalize content and product recommendations based on your preferences

You can choose to disable or manage cookies through your browser settings. However, please note that disabling cookies may affect certain features and functionality of the website.

We do not use cookies to collect sensitive personal information or for third-party advertising.

5. Data Security

At Teevanaa, we prioritize the security of your personal information and are committed to protecting it from unauthorized access, misuse, or disclosure.We follow industry-standard practices to ensure your data is handled safely, including:

🔐 Secure Data Storage

• All user information is stored on secure, encrypted servers with access limited to authorized personnel only.
• We implement firewall protection, access control, and real-time monitoring systems to safeguard stored data.

🔄 Secure Transactions

• All payment transactions are processed through trusted third-party payment gateways.
• During transactions, your data is protected using SSL (Secure Socket Layer) encryption, ensuring that sensitive information (like credit/debit card numbers) is transmitted securely.

🛡️ Ongoing Protection

• We regularly update our security systems and software to address emerging threats.
• Our team is trained to follow best practices in data handling and privacy compliance.

Despite our efforts, no online system is completely immune to threats. If a data breach or security issue ever occurs, we will take immediate corrective action and notify affected users as required by law.

Your trust is important to us, and we are constantly working to maintain a secure and reliable platform for all Teevanaa customers.

6. Your Rights

At Teevanaa, we respect your rights over your personal information. As a user, you have the right to:

• Access Your Data
  You can request a copy of the personal information we hold about you at any time.
• Correct or Update Your Information
  If your information is inaccurate or outdated, you can request a correction or update.
• Withdraw Consent
  If you no longer wish to receive communication from us (e.g., promotional emails or WhatsApp updates), you can opt out at any time.
• Request Deletion
  You may request deletion of your personal data, subject to legal and operational requirements.

To exercise any of these rights, please contact us at support@teevanaa.com or via WhatsApp. We will respond within a reasonable timeframe.